Today I started a pretty big job (my plumbing and heating company). The clients and I spent quite a while this morning discussing the work, the schedule etc…
Unfortunately, I had to break the news to them that the job was going to cost more than expected (I say that, we had discussed the possibility of this exact eventuality at length but we’re hoping for the best) as their old pipework needed to be changed.
This is costing the client a lot more money.
I waited for a rather awkward conversation about reducing price etc… but it never happened. They were clearly disappointed. But told me “In life you get to choose your attitude. Things happen that you can’t control, but what you can control is how you react.”
They chose not to focus on the negative, the extra cost, like most would, but to think about the fact that the whole plumbing and heating system would be brand new!
This is something that I think will stick with me forever!
I hope some of you find this as inspiring as I do.